Frequently Asked Questions

Ordering & Payment

Q1. What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal.

Q2. Can I change or cancel my order?
A: Orders can only be changed or canceled within 1 hour of placing the order. After that, the order may be processed and changes or cancellations may no longer be possible. Please contact support@onmeshops.com as soon as possible for assistance.

Shipping

Q3. How long does shipping take?
A: Standard shipping usually takes 5–7 business days after order processing. Expedited shipping options may be available at checkout.

Q4. Do you ship internationally?
A: Currently, OnMeShops only ships within the United States.

Q5. How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email so you can monitor the status of your package.

Products

Q6. What types of wigs do you sell?
A: OnMeShops offers a curated selection of high-quality wigs and hairpieces in a variety of styles, colors, lengths, textures, and materials to suit different looks and preferences.

Q7. How do I care for my wig?
A: Please follow the care instructions provided with your wig. In general, use products and tools specifically designed for wigs, handle the hair gently, and avoid excessive heat or styling unless the wig is specifically designed to withstand it.

Q8. Are your wigs made with human hair or synthetic hair?
A: Our wigs may be made with synthetic hair, human hair, or a blend of materials, depending on the specific product. Please check the individual product description for the exact material and care instructions.

Returns & Refunds

Q9. How do I return a wig or hairpiece?
A: Please contact support@onmeshops.com within 15 days of delivery to request a return. Items must be unused, unworn, unstyled, unwashed, unaltered, and returned in their original packaging. Please see our Return Policy for full details.

Q10. Can I return a wig that I have tried on?
A: For hygiene and product-quality reasons, wigs or hairpieces that have been worn, tried on, styled, washed, cut, colored, or altered cannot be returned or exchanged.

Q11. What if I receive a defective, damaged, or incorrect wig?
A: Please contact support@onmeshops.com within 7 days of delivery and provide photos of the item and packaging. We will review the issue and provide return or replacement instructions if applicable.

Q12. How long does a refund take?
A: Refunds are processed within 7–10 business days after we receive and inspect the returned item. Approved refunds are issued to the original payment method.

Customer Support

Q13. How can I contact customer support?
A: You can email us at support@onmeshops.com. You may also use the live chat on our website, if available, or contact us during our business hours.