Return Policy
Returns
At OnMeShops, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most items within 15 days of delivery for a full refund or exchange, subject to the following conditions:
- Items must be unused, unopened, and in their original packaging.
- Products must be returned in the same condition you received them.
- For hygiene reasons, opened skincare products and wigs that have been worn or tried on cannot be returned or exchanged.
How to Return
- Contact our customer support team at support@onmeshops.com within 15 days of delivery to request a return.
- Provide your order number and reason for return.
- We will guide you through the return process and provide a return shipping label if applicable.
- Pack the items securely in their original packaging.
- Ship the items back to us within 7 days of receiving the return authorization.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- In cases of defective or incorrect items, OnMeShops will cover the return shipping fees.
Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect the returned items.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
- Exchanges are subject to product availability.
- Please contact support@onmeshops.com for exchange requests.
Contact Us
If you have any questions about your return, please contact us at support@onmeshops.com